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StockPets support

Effective: October 9, 2026 · Last updated: October 9, 2026

Contact support@stockpets.com for questions. Reset records on this device through app Settings. Manage exported copies at the location where you saved them.

Is this real investing?

No. You start with 10,000 virtual coins. Coins cannot be deposited, withdrawn or exchanged for money or prizes.

How do I keep my farm on a new device?

The app runs entirely on your device without sign-in. Pets, farms, virtual coins, game dates, language and settings are stored in journey.json and local device storage. We do not collect game records or transmit them to a server. There is no company account or server synchronization.

Export my records in Settings creates a file containing game records. On mobile, you choose a destination in the operating system share sheet. That service handles the file under its own policy. Exported copies may contain the pet name and gameplay records.

Depending on your device and operating-system settings, game records may be included in iCloud or Google backups and device transfers. These are operating-system services, not a storage server operated by us. Backup creation, restoration and deletion follow Apple or Google settings and services; restoration is not guaranteed on every device.

Why can’t I move to the next month?

Care is not required to advance the month. If no calendar pages remain, wait for a refill. After the first 12 months, one page refills every eight hours, up to three pages.

Why did one of my crops die?

A crop ending due to delisting has zero value under the game rules. A crop marked as having price records that end before the company does is automatically harvested at the last price. Your other crops and existing coins remain.

Can I change the language?

Yes. Settings › Language. Your farm, date and pet stay the same.

Delete game records

Choose Start over in Settings and confirm to reset progress on this device. Export any records you need first. Copies exported elsewhere must be deleted separately. Records may be unrecoverable after uninstalling the app or losing the device.

Contact: support@stockpets.com